Return & Refund Policy
At Polkadots Chocolate Bar, your satisfaction is our top priority. We stand proudly behind the quality of our curated products — from our signature Polkadot Chocolate, Polka Dot Chocolate, Polkadot Shroom Bars, and Polka Dot Mushroom Chocolate, to trending edibles and vapes like Wyld Gummies, Mad Labs, and Besos Carts.
If you’re not completely satisfied with your purchase — whether it’s a chocolate bar, Whole Melt Extracts product, or a Raz Disposable Vape — please review our detailed refund and return policy below.
Return Eligibility
To qualify for a return and refund:
- Items must be unopened, unused, and in original packaging
- Return requests must be made within 14 days of receiving your order
- Opened or partially consumed items such as Polkadot Bars, Wyld THC Gummies, or Besos Disposables are not eligible for return
Return Process
1. Contact Us
Email us at [email protected] with your order number, issue description, and relevant photos (for items like Ace Ultra Premium Disposables or GeekVape Aegis Devices).
2. Receive RMA
Our team will provide a Return Merchandise Authorization (RMA) and return instructions.
3. Prepare Your Package
Include your invoice/order confirmation with the product (e.g., Mad Lab Carts, Raz Vape Purse, or WholeMelts Disposables). Clearly label the RMA number on the package.
4. Ship Back
Ship the item using a trackable method. Return shipping is the customer’s responsibility.
Refunds
After receiving and verifying your return (whether a Besos Disposable, GeekVape Soul, or Whole Melt Carts), a refund will be issued to your original payment method within 7–10 business days.
⚠️ Shipping fees are non-refundable. Return shipping is not covered.
Exchanges
Received a damaged or defective product such as a Polka Dot Chocolate Bar, Off Stamp Vape, or Ace Ultra 2g Disposable?
👉 Email [email protected] within 7 days, and we’ll send you a replacement at no cost.
Exceptions
Our refund policy does not cover:
- Normal wear and tear from items like GeekVape 1200, Off-Stamp Flavors, or Mad Lab Wyld Edibles
- Products misused, stored improperly, or damaged after delivery
- Purchases from unauthorized resellers
Need Assistance?
For help with products like:
- Polkadot Chocolate, Polkadot Shroom Bar
- Wyld CBD Gummies, Whole Melt Extracts, Besos Dispensary Products
- Vapes like Raz Vape Flavors 25000, Off Stamp, GeekVape
- Premium brands like Ace Carts, Madlabs Extracts, Boutiq Carts
👉 Please email [email protected] — we’re committed to making every experience exceptional.