Return & Refund Policy

Return & Refund Policy

At Polkadots Chocolate Bar, your satisfaction is our top priority. We stand proudly behind the quality of our curated products — from our signature Polkadot Chocolate, Polka Dot Chocolate, Polkadot Shroom Bars, and Polka Dot Mushroom Chocolate, to trending edibles and vapes like Wyld Gummies, Mad Labs, and Besos Carts.

If you’re not completely satisfied with your purchase — whether it’s a chocolate bar, Whole Melt Extracts product, or a Raz Disposable Vape — please review our detailed refund and return policy below.

Return Eligibility

To qualify for a return and refund:

  • Items must be unopened, unused, and in original packaging
  • Return requests must be made within 14 days of receiving your order
  • Opened or partially consumed items such as Polkadot Bars, Wyld THC Gummies, or Besos Disposables are not eligible for return

Return Process

1. Contact Us

Email us at [email protected] with your order number, issue description, and relevant photos (for items like Ace Ultra Premium Disposables or GeekVape Aegis Devices).

2. Receive RMA

Our team will provide a Return Merchandise Authorization (RMA) and return instructions.

3. Prepare Your Package

Include your invoice/order confirmation with the product (e.g., Mad Lab Carts, Raz Vape Purse, or WholeMelts Disposables). Clearly label the RMA number on the package.

4. Ship Back

Ship the item using a trackable method. Return shipping is the customer’s responsibility.

Refunds

After receiving and verifying your return (whether a Besos Disposable, GeekVape Soul, or Whole Melt Carts), a refund will be issued to your original payment method within 7–10 business days.

⚠️ Shipping fees are non-refundable. Return shipping is not covered.

Exchanges

Received a damaged or defective product such as a Polka Dot Chocolate Bar, Off Stamp Vape, or Ace Ultra 2g Disposable?

👉 Email [email protected] within 7 days, and we’ll send you a replacement at no cost.

Exceptions

Our refund policy does not cover:

Need Assistance?

For help with products like:

👉 Please email [email protected] — we’re committed to making every experience exceptional.

At Polkadots Chocolate Bar, we are committed to customer satisfaction, and our Return & Refund Policy ensures that if you’re not fully happy with your purchase—whether it’s Sugar high gummies, colorful Sprinklez delights, or potent Hixotic magic mushies—you can request a return or refund within our specified time frame. Products like Coldfire extracts, smooth Bang vape, indulgent Shroom chocolate, and fruity Camino gummies must be returned in their original, unopened condition. We also cover items such as creamy Baked bar desserts, stylish Priv bar devices, flavorful Rabbeats vape, premium Sauce essentials, and elegant Pillow talk vape. Vapes like Lost angel vape, refreshing North vape, reliable Mr fog, and smooth Fume vape are eligible for return if unused. Artisan blends such as Pure sauce, global favorites like Flerbar pods, luxury Posh vape, and minimalistic Zero cart systems are inspected before refunds are processed. Specialty items—like Crown bar, versatile kangvape, flavorful Buddah bear carts, exotic Big bang carts, rare Blk kat carts, premium Urb Edibles, and potent Kaws rocks—must also meet our quality check before approval. Refunds are issued to the original payment method, and return shipping costs may apply depending on the reason for return, ensuring a fair and transparent process for all our customers.

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